Rotana Lounge
Hookah lounge in New York
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About
Rotana Lounge is a hookah lounge located in Midtown, New York. The establishment offers food service and is accessible to wheelchair users. Customers appreciate the 24-hour operation and mention excellent customer service with attentive staff. The lounge serves Moroccan mint tea and Persian chai, and features orange vanilla hookah flavors. While some visitors have reported aggressive staff behavior, others praise the affordable prices and consistent quality. The lounge maintains a welcoming atmosphere for regular customers who return frequently.
What's on offer
Shisha brands
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What visitors say about Rotana Lounge
Visitors report extreme safety issues with staff behavior, including threats and aggressive actions. Positive feedback highlights attentive service, good value, quality hookahs, and 24-hour operation. Some reviewers mention bringing cash for payment. The establishment appears to have inconsistent customer service quality.
“The worker threatened to hurt me and acted as if he was going to strike me with a hookah.”
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