Crystal Lounge
Hookah lounge in New York
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About
Crystal Lounge is a hookah lounge located in Midtown, New York. The establishment operates with a moderate price point and remains open late into the night. Visitors have reported issues with pricing transparency, including verbal charges without receipts and unexpected cover fees. The lounge has been described as problematic regarding payment practices and customer service, with staff allegedly failing to provide proper documentation for transactions. Some patrons have noted dirty cups and unprofessional behavior from management.
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What visitors say about Crystal Lounge
Visitors consistently report being overcharged with no receipts provided. Multiple reviewers mention poor service, dirty cups, and unreliable staff behavior. The venue appears to lack proper documentation of charges and has issues with bouncers and bartenders. Several customers describe the experience as a scam with no clear pricing or service quality.
“The manager swindled us to come in with the price of purchasing a bottle and hookah.”
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